We accept returns of purchased items within 30  days from the date your order was made.

However you need to write an email to [email protected] and  let us  know why you want to return the item you have ordered.
The process will takes  1-2 days after you send the email.  If successful, we will send you a case number together with  return/ conversion form.

Make sure you fill your order and case  number on the return/conversion form.

Please fill al the details because we will not accept any return or exchange of goods without complete information.

 EFS PRODUCT RETURN POLICY :

• All returns and conversions must be made within 30 days from the date your order was made.
• All returns must be sent / mailed to us within 14 days of receipt of your case number.
• All damaged or incorrect items must be reported to us within 7 days after you receive the order.
• All returns and exchanges must also have the Return / Conversion form supplied by our customer service officer.
• If you post the item you want to go home / change, you have to bear the associated costs. We will not bear these costs.
• The item you want to go home / change is your responsibility until it is received by us. We recommend that you take precautionary measures by using a registered delivery service and can be tracked when delivering the goods you want to go home / change.
• The item you are returning / changing must be in its original state; with all tags and packages still in good condition. Tag can not be removed, trimmed or corrupted.
• Returns and replacements will be assessed and processed ONLY AFTER we receive the item.
• Evaluation process of return and replacement of goods takes maximum 14 working days after our receipt of the item.
• All returns will be returned to you according to your payment model.
• If the case goes on until conflict arises, EFS reserves the right to make the final decision for all cases.